DRESSCODE PRIVACY POLICY
DressCode.
4/5004 Hajoori House 2nd floor.Saifee Mohalla,Zampa BazarSurat.395003. Gujarat .India
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.mydresscode.in (the site)
SEGMENT 1: PERSONAL DATA WE COLLECT
HOW DO WE USE IT AND WHAT DO WE DO WITH IT?
When you visit our site, we collect certain information about your devices such as your web browser, IP address, time zone, and some of the cookies that are installed on your device. Moreover, as you browse the site, we automatically receive information about the products you view and information about how you interact with the site. We refer to this information as ‘Device Information’.
Additionally, when you purchase something from our store or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, debit card numbers), email address, and phone number. We refer to this information as “Order Information.”
Email marketing (if functional): With your consent, we may send you emails about our store, new products, new offers and other updates.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
SEGMENT 2: AUTHORIZATION :
HOW DO YOU GET MY CONSENT AND HOW CAN I WITHDRAW MY CONSENT?
We use the Order Information that we collect generally to fulfill any orders, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
Moreover, if we ask for your personal information for any other reason, like marketing, we will either ask you directly for your expressed consent or provide you with convenience to say no.
If for any reason, you change your mind, you have the liberty to withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, you just have to drop us an email at [email protected]
SEGMENT 3: DISCLOSURE :
We may reveal your personal information if we are required by law to do so or if you violate our Terms of Service.
SEGMENT 4: WORDPRESS:
Our website is hosted on WordPress. They provide us with an online e-commerce platform that allows us to sell our products and services to you. They store your data on a secure server behind a firewall.
SEGMENT 5: PAYMENT AND SECURITY:
If you choose a direct payment gateway to complete your purchase, all the payment gateways used on this Site are encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
SEGMENT 6: CHANGES TO PRIVACY POLICY :
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
SEGMENT 7: CONTACT US : For more information about our privacy practices, if you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at [email protected] or by mail at: 4/5004 Hajoori House 2nd floor.Saifee Mohalla,Zampa BazarSurat.395003. Gujarat .India
Disclaimer
PROCESSING TIME
Once payment is received it takes us about 7 to 10 days to package and be ready for delivery
INDIA : DressCode offers paid shipping.
All orders are shipped via Tirupati, Maruti, OR DTDC whichever is available at the time of delivery on a tracked service. Delivery time frames vary from city to city. The delivery time is approximately between 2 to 10 working days.
We ship pan India. In the event that your city isn’t listed, reach out to us for a customized shipping quote.
Once you made an order you will receive a message that will show your order confirmation and list of your items. Once your order has been dispatched from our store you will get second message regarding your dispatch.
Please note the estimated delivery time frames provided at checkout and above are not guaranteed. These time frames are in place to give our customers an idea of delivery dates and should not be seen as 100% accurate. DressCode will not be held responsible for any delays in delivery due to courier issues.
If you miss your delivery you will receive a calling card from the shipping company which will give instructions on what to do next.
We’re sure you’ll be happy with your DressCode purchase but we all change our minds if you do please read through the information below. As always our customer experience team is only an email away! So any questions you have please email: [email protected]
7 DAY RETURN POLICY
In case of any manufacturing defects we will happily issue a replacement or refund providing they are returned within 7 days of receipt of your order, complete with all original tags, and in an original resalable condition.
Please ensure all returned items are well packed, so as not to be damaged in transit.
We strongly encourage our customers to send returns by a tracked and insured service as DressCode will not take responsibility for items damaged or lost in the return transit.
If an item/order is returned to DressCode outside of the 7-day return period, we will issue the customer a Gift Card for the due amount minus any shipping costs.
If your return does not meet these criteria this policy will not apply.
RETURNS
For returns, we will inspect the item(s) upon arrival and process the refund within 10-13 business days. This will be minus any postage charges. Please allow any refund, time to show up in your account or on your card.
EXCHANGES
Upon receiving your item for an exchange we will inspect the items, if it complies with our standards stated above we will then process the order and despatch the new item(s) within 15-17 working days. Standard shipping time will apply on top of the processing time. If any problems occur with your exchange, we will immediately notify you by email.
RETURN ADDRESS
Please send all exchanges and returns to the below address, ensuring you include a returns form or sufficient information to process a return/exchange.
DressCode.
4/5004 Hajoori House 2nd floor.Saifee Mohalla,Zampa BazarSurat.395003. Gujarat .India
CUSTOMS AND TAXES FOR INTERNATIONAL DELIVERIES
Customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.
Unfortunately, we have no control over these charges, and cannot determine what the cost might be, as customs policies and import duties vary from country to country. We advise that you contact your local customs office to find out current charges before you order.
The customer must take full liability for any parcels returned to DressCode due to unpaid customs charges or ignored/unseen emails from your customs office or carrier. Postal charges, return shipment costs, customs charges and handling fees will all be deducted from any refund, gift card, or requested exchange due.
MISSED PARCELS
Any items not delivered due to recipient not being home will generally be returned to a local depot after the second delivery attempt, items not collected from the depot will be returned to DressCode, we will then issue a refund of goods MINUS our postal charges and an admin fee for returned items. We advise customers to use an address that they can guarantee someone being there to receive the item (home or place of work) as they will need to be signed for.
UNDELIVERED ITEMS
Once your parcel leaves our store it is the carrier’s responsibility to deliver your package to you. We have very little if any power to influence any non-delivered items. The carrier will explain their procedures as well as any compensation claim processes. We will always do our best to help this process along when contacted by the customer via [email protected]
For all of India and International orders, if your parcel is undelivered outside of the ETA time please contact [email protected]
Please allow 10 days after the ETA time before requesting any form of re-delivery or refund. DressCode will always do our best to locate and update you on our delivery if needed.